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Oliver
yes, take action!
This is not the first time I have had a complaint handled by Vodacom in this way.
20 odd months ago I had a charge in excess of R 500 for a call supposedly made to my son's financial business on a Sunday and the call length was about 4 hours.
I pointed out to Vodacom that the business is closed on a Sunday with no-one in the office and I had never made a call for that length ever on a cell phone. This saga sent on for about 1 1/2 months and I had about 10 or more calls to their supervisors (when you could get someone intelligent to speak to!) with NO satisfactory outcome. In the end I simply gave up as I had spent so much time and effort to get a credit for this. They simply wear one down.
Tim
yes, take action!
I have read about many cases where this is taking place and the utter disdain shown by the service provider.
I don’t want to be next!
Jasper
yes, take action!
Blatant fraud
Jacobus
yes, take action!
Do not now if their is any unknown charges to mi account.
why do they take away our data time in not used within certain period.
we paid for that time.
where do all that money go to and why.
David
yes, take action!
We are being robbed, but the amounts, individually, are small and on prepaid we don't know how much these unwanted services are costing. Would like Noseweek to help bring these crooks to book.
Anastasia
no, don't take action.
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Beryl
yes, take action!
This is theft
Caron
yes, take action!
I had an incedent with Vodacom a while back. Switched to Telkom. I had one incedent where my data just got zapped overnight. They told me that they KNEW how it happened but refused to tell me who /how/where.
I reset my phone to factory settings. Think it was a virus of some sort- but if they knew, why wouldnt they tell me?
Paul M A
yes, take action!
My Vodacom contract was for R 190.00 per month. For the month of July 2017, I was billed for R 818.85 and for August 2017, R 1488.70. I reversed these charges with my Bank on 3 August 2017. Vodacom sent me an SMS to ackowledge the dispute/query about a week later. NO FURTHER CORRESPONDENCE or COMMUNICATION followed.

RECENTLY, they have been BADGERING me with PHONE CALLS + SMS's through a company MBD Incorporated for an amount in excess of R 5,000.00.

I had also previously been billed EXCESSIVE amounts about 7 or 8 months into my Contract and I STOPPED this by COMPLAINING at their Store at Canal Walk, at Century City. These charges were in excess for about 4 months also.

I was told that I had SUBSCRIBED to this WASPA service. I told the consultant that I HAVE NEVER SUBSCRIBED TO ANY OFFERS.
Neil
yes, take action!
I can no longer remember the name but this happened twice - the last time was several years ago. It was some scam where I was being billed R5.50 a day. I managed to get it stopped only by spending hours with Cell C and finally got through to the shady company who were based in Parktown at that time. I managed to find a picture of the CEO on their website and I threatened to subscribe him to every gay porn site I could find. I think he wasn't amused but in any event, I got my refund from Cell C.
Leon
yes, take action!
Although I am one of the lucky ones to not have had one of these incidents, I am concerned that many of our most vulnerable citizens - the elderly and the poor - are having these deductions without even being aware of whats happening.

STOP THIS CRIMINAL ACTIVITY NOW!
Sophie
no, don't take action.
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Daniel
no, don't take action.
What’s the point?
Agnes
yes, take action!
Tiered of corruption in government and big corporations. The small man needs to be taken seriously, we put you in power and ultimately pay your salary from Ministers, CEO,CFO etc to the lowly paid clerk. We are. GATVOL
Elma
yes, take action!
Good on you Martin Welz and congratulations!
Over the years, we have had contracts with MTN, Vodacom and Virgin but we cancelled each and every one of them as these service providers brazenly charged us for items / usages which we never used and never agreed to in our contracts with them.
Our complaints fell on deaf ears and resorted to bullying us into paying for services that we had never authorised and never used.

In one instance, my husband was rolling around in mud at a Warrior Challenge (entry and photos with timelines to back this up). Despite this, MTN sent us a billing, in excess of R25,000.00, for USB data usage during that exact time-frame!

Needless to say, and rightly so, we refused to pay this billing.

Stealing is stealing now matter how you look at it and it is high time that these faceless organisation stop hiding behind their call centres and it is high time that they are taken to task for their fraudulent activities, intimidation and harassment.
M
yes, take action!
We get less than we pay for, plus costs for extras we never approved or authorised. It is difficult to sort matters out when you are forced to deal with people who don't want to recognise or admit when they are in the wrong. An accent, the way a person dresses or the fancy environment they work in does not diminish the crime. Stealing is still stealing regardless of how you try and justify it!!!!!! It is time that our justice system starts taking all crimes more seriously, afterall, it always starts with the little things and if it is not nipped in the butt, the transgressions just become bigger until our law-enforcement and judiciary lose control. SOUTH AFRICA IS OUT OF CONTROL, OUR LAW-ENFORCEMENT REFUSE TO TAKE CONTROL AND OUR JUDICIARY DOES NOT APPEAR TO WANT CONTROL!!!
Puleng
yes, take action!
i go buy airtime and reload and go to bed and in the morning my limit is half. i dont use my phone but the money goes quick and when i ask them they cant help because the sed prepaid does not have itemzed billings. other times they tell me its for extras but what is extras. i pay but cant even use it use because they take the money evey time.
Megan
yes, take action!
We have cancelled all contracts with MTN, Vodacom and Virgin due to their lack of integrity. They are shameless when it comes to billings for add-on we never signed up for or agreed to an there is absolutely no recourse because they are quick to suspend services and hand you over to collections agencies to collect monies they are not entitled to. They are far too arrogant to admit that their actions are criminal and it is high time that more people take them to task. It is also high time that our criminal justice system provides the public with more support in putting an end to this type of theft / fraud.
Megan
yes, take action!
We have cancelled all contracts with MTN, Vodacom and Virgin due to their lack of integrity. They are shameless when it comes to billings for add-on we never signed up for or agreed to an there is absolutely no recourse because they are quick to suspend services and hand you over to collections agencies to collect monies they are not entitled to. They are far too arrogant to admit that their actions are criminal and it is high time that more people take them to task. It is also high time that our criminal justice system provides the public with more support in putting an end to this type of theft / fraud.
Melcolm
yes, take action!
MTN, Vodacom and Virgin offer second rate service at over-inflated pricing and then still have the audacity to breach contract by charging for items you never signed up for.
Bronwyn
yes, take action!
We have previously had cellphone contracts with MTN, Virgin and Vodacom and all of them attached unauthorised billings to our account. We had no way of resolving any of the matters because they're quick to suspend your services without real cause and resort to threats and bullying when you refuse to pay for costs you did not incur.
Terence
yes, take action!
Complaints about add-on charges fall on deaf ears because we're dealing with a faceless monster. Can't get beyond call center or switchboard to take matter up with management.
Gary
yes, take action!
When setting up our contract, we specifically requested, in writing, national roaming only and for the USB SIM cards to be restricted to data only. Not only were we billed for international calls but we also received accounts in excess of R45,000.00 for telephone calls made on the USB SIM cards.
Furthermore, we were billed in excess of R25,000.00 for visiting questionable sites on a particular day, which we vehemently denied as we were able to prove that we did not have access to any internet facilities on the day in question.
Our refusal to pay led to our account being suspended and threats of legal action.
THIS IS CRIMINAL AND MEN IN SUITS ALSO NEED TO BE HELD ACCOUNTABLE FOR THEIR CRIMES.
Nettie
yes, take action!
Stealing is a criminal offense and bogus billings are fraudulent. It would appear that crime pays because our judiciary continually fail to mete out adequate punishment or ensure that sentences are such that perpetrators do not become repeat offenders.
Mellie
yes, take action!
Crime is not diminished just because the criminal wears a suit and conducts business in flashy offices and state-of-the-art boardrooms. CRIME IS CRIME AND IT IS HIGH TIME THAT OUR JUDICIARY ENSURE THAT CRIMINALS REALISE THAT CRIME DOES NOT PAY!!!!